Complaint Letter: No. 13.
Compensation: Replacement Culinare MagiCan can-opener.
Nick Cornwell
Managing Director
DKB Household UK Ltd.
Bridge House
Eelmoor Road
Farnborough
Hampshire GU14 7UE
14th September 2010
Dear Mr Cornwell
I bought the enclosed Culinare MagiCan can-opener from Waitrose last week, as it looked like a good, sturdy product.
The blades cut into the can well, but unfortunately once the cutting has been completed, the can’s plastic ‘legs’ refuse to open and it is virtually impossible to remove the can. It is especially annoying when trying to remove a tin of tuna fish. I had this misfortune a couple of days ago, and I quite literally had to force the plastic legs of the can-opener apart. Of course the liquid in which the tuna was contained went everywhere – including over me, with everything smelling of fish, which was most unpleasant.
Not only is the product entirely impractical, it is also dangerous, as in trying to prise open the plastic legs of the can-opener, the consumer’s hand can slip and cut themselves on the tin or the can-opener’s blades in the process.
In fact, with the Culinare MagiCan’s reluctance to give over the can (rather like a dog refusing to let go of a stick), perhaps the product should be renamed a ‘Can’t-opener’ or even a ‘Shan’t-opener’.
I look forward to hearing from you.
Yours sincerely
Ingrid Stone
complaintsqueen.com 
If only I could get you on the case of my de humidifier that broke the day after the warranty ran out. It does seem that you have similar luck with appliances as I have. Of the items I have bought over the last few years very few have lasted out a year.
Good luck with the Can Opener and I believe Vinegar and Water are good at getting rid of the smell.
Mat
Wonderful stuff!
had the same problem with my magican.
Same with my magican too!! Been through 5 different types of can openers in the last 3 years. It appears you can’t actually buy one ‘that does what it says on the tin’!!! these days.